Frequently Asked Questions

Get answers to common questions about Trip Charge.

The Trip Charge covers therapist travel time, fuel, and transport of portable equipment within our defined service zones. It ensures your therapist can arrive prepared for deep tissue, Swedish, or recovery sessions. Exact terms vary by distance and appointment time.

Trip Charge calculation typically uses flat fees inside core zones and distance-based rates beyond them. We provide transparent pricing at booking and can give exact quotes when you enter your address. Weekend or late appointments may include small surcharges.

Generally the Trip Charge is separate from session fees; it covers travel and gear. Additional costs may apply for parking, long-distance surcharges, or special equipment requests. We'll disclose any extra fees before confirming your booking so there are no surprises.

Yes — we offer reduced Trip Charges for back-to-back bookings, multi-client appointments, corporate events, and recurring packages. Discounts depend on distance and scheduling. Contact XCAPE customer service to discuss group rates or membership perks for ongoing at-home massage services.

If your location lies outside our standard service area, we’ll offer a distance quote, suggest a nearby meeting point, or propose a virtual booking where appropriate. In some cases, a higher Trip Charge or limited therapist availability may apply.

The Trip Charge can be paid online during booking, by card at the appointment, or as part of your final invoice. Some bookings require the Trip Charge to be confirmed upfront. Cancellation policies may retain the fee if late cancellations occur.